Frequently Asked Questions
Find quick answers to common questions about our products, shipping, and home wellness solutions.
How do I know when to replace my air purifier filter?
Most Levoit air purifiers feature a Check Filter Indicator light that will illuminate when it is time for a replacement, typically every 6–8 months depending on air quality and usage frequency.
What is the standard shipping timeframe for orders?
Orders are typically processed within 1–2 business days. Standard shipping within the continental U.S. generally takes 3–5 business days to arrive.
Does Levoit offer a warranty on its home products?
Yes, all products come with a standard 1-year warranty. You can also register your product online within 14 days of purchase to extend your warranty by an additional year for free.
What is your return policy if I am not satisfied?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it in its original packaging within 30 days of delivery for a full refund.
Are Levoit humidifiers safe to use with tap water?
While tap water is safe to use, we highly recommend using distilled or demineralized water to prevent mineral buildup and ensure the longest lifespan for your device.
Can I control my devices remotely?
Yes, many of our Smart models can be controlled via the free VeSync app, allowing you to set schedules, monitor air quality, and adjust settings from your smartphone.